Careers - Aaludra Technology Solutions

Job Openings

Collaborate with the brightest minds in the world to solve challenges others have deemed impossible. Join us today.

Job Openings

Collaborate with the brightest minds in the world to solve challenges others have deemed impossible. Join us today.

Android Developer

5+ years ·
Coimbatore / Chennai / Remote

Java Developer & Senior Java Developer

2-5 years · Coimbatore

.NET Core Developer

2+ years · Coimbatore

Voice Process Associate

0-2 years · Coimbatore

Fullstack Developer

4+ years · Coimbatore

Mendix Developer

3+ years · Coimbatore

ServiceNow Developer

2+ years · Coimbatore

Senior Full Stack Developer

5+ years · Coimbatore

WordPress Developer

2+ years · Coimbatore

Automation Tester (Cypress))

3+ years · Coimbatore

Let’s Transform Our Future Together

We transorm the digital presence of various industries with intelligent, innovative, and path-leading strategies and processes. Let us check if your profile matches what we are looking for to get transformed together.

Why join Aaludra?

Why join Aaludra?

Jr UI/UX Designer

Fresher · Coimbatore

HR Executive

1 – 2 years exp · Coimbatore

HR Executive

1 year exp · Coimbatore

Java Developer

3 – 5 years Coimbatore

Java Developer

3 – 5 years Coimbatore

Java Developer

3 – 5 years Coimbatore

Java Developer

3 – 5 years Coimbatore

Java Developer

3 – 5 years Coimbatore

Java Developer

3 – 5 years Coimbatore

Java Developer

3 – 5 years Coimbatore

Java Developer

3 – 5 years Coimbatore

Tell us a Little About Yourself

SERVICES

Technology Transformation

Process Transformation

Platform Transformation

Smart Operations

PLATFORMS

PRODUCTS

COMPANY

REACH US

India

Mohan Business Park, Thudiyalur – Saravanampatti Road, Near Don Bosco School, Coimbatore – 641029, Tamil Nadu, India.

Australia

Kalgoorlie, 6 Sheed Place, Hannas,
Western Australia – 6430,
Australia.

Perth 17 A Rankin Way Booragoon,
Western Australia – 6154,
Australia.

For contact:
[email protected]

For sales:
[email protected]

For recruit:
[email protected]

India

Mohan Business Park, Thudiyalur – Saravanampatti Road, Near Don Bosco School, Coimbatore – 641029, Tamil Nadu, India.

Australia

Kalgoorlie 6, Sheed Place, Hannas, Western Australia -6430, Australia.

Perth 17 A, Rankin Way Booragoon, Western Australia -6154, Australia.

For contact:
[email protected]

For sales:
[email protected]

For recruit:
[email protected]

© 2024 All Rights Reserved | Aaludra Technology Solutions Private Limited

Terms of Service

Voice Process Associate

0-2 years experience · Coimbatore

Job Title: Voice Process Associate

Years of Experience: 2+ Years

Location: Coimbatore

Job Type: Full-Time

Years of Experience: 0-2 Years

Job Summary:

We are seeking a motivated and customer-focused Voice Process Associate to join our dynamic call center team. The ideal candidate will have 0-2 years of experience and will be responsible for handling inbound and outbound customer calls, providing exceptional service, and resolving issues related to EV charging technology. This role requires excellent communication skills, a customer service mindset, and basic technical knowledge.

Key Responsibilities:

Customer Interaction:

Handle inbound and outbound calls in a professional and courteous manner.
Assist customers with inquiries related to EV charging technology, charger types, and troubleshooting procedures.
Provide accurate information and resolve customer issues promptly.

Technical Support:

Understand basic EV charging technology and troubleshoot common issues.
Escalate complex technical problems to the appropriate department or technical team.

Data Management:

Accurately log customer interactions and details in the call center software and CRM systems.
Maintain and update customer records as needed.

Customer Service:

Demonstrate empathy and active listening skills to understand and address customer concerns.
Strive to exceed customer expectations and ensure high levels of customer satisfaction.

Problem-Solving:

Analyze customer problems, identify possible solutions, and take appropriate actions.
Collaborate with team members and other departments to resolve issues efficiently.

Shift Work:

Participate in a rotating shift schedule to provide 24/7 customer support.
Be flexible and available for different shifts, including nights, weekends, and holidays.

Qualifications and Skills:

Education: High school diploma or equivalent. Additional certifications or coursework in customer service or technical support is a plus.

Years of Experience: 0-2+ Years of experience in a call center or customer service environment.

Technical Knowledge: Basic understanding of EV charging technology and related troubleshooting procedures.

Communication Skills: Excellent verbal and written communication skills. Ability to communicate clearly, concisely, and professionally.

Customer Service: Strong customer service orientation with the ability to empathize and resolve issues effectively.

Problem-Solving: Ability to analyze problems, identify solutions, and escalate issues when necessary.

Data Entry: Proficient in using call center software and CRM systems for data logging and reporting.

Flexibility: Willingness to work in a rotating shift schedule to support a 24/7 call center operation.